Awaiting payment means WONC has not recorded a successful payment for that request. Opening checkout or returning from it does not mark an order paid.
Paid means payment confirmation has been recorded. Keep the order reference for correspondence.
Cancelled or failed means the request or attempt did not complete successfully. Contact WONC if you need a new request or want the scope changed.
If your bank shows a payment but WONC does not
Do not immediately pay again. Refresh the request, then contact WONC with the order reference, amount, currency and approximate payment time. You can share a receipt with sensitive details hidden. Support can check the transaction with the payment service.
Bank authorisations and completed charges can look different. Only your bank or payment service can confirm how a pending card entry will be handled. Never share a full card number, security code or authentication code.