Open WONC chat and include:
- Your website domain and the full affected page address.
- What you were trying to do.
- The steps that produced the issue.
- What happened and what you expected instead.
- Your browser, device and approximate time.
- A screenshot if useful, with personal and payment information hidden.
For an editor issue, say whether you were signed in and whether a save confirmation appeared. For a payment issue, include the WONC order reference, amount and currency. If a website is unavailable, say whether the problem affects more than one page or device.
Do not send passwords or one-time codes. If your screenshot contains a private payment link, account token or customer information, hide it first.
We may need to verify that you are authorised for the affected website before changing its content or access.