First confirm that you are signed in on the same domain as the website you are editing. A login on a different client's domain does not give access to this site.
Check these items
- Open the intended site and page from the client dashboard.
- Wait for the editor to finish loading.
- Check for a save confirmation or validation message.
- Refresh the public page after saving. If needed, compare it in a private browser window.
- Make sure you are viewing the same page address, including the correct domain and path.
If no sites are listed or a control is unavailable, WONC may need to check your site assignment, permissions or the template's supported fields.
If the problem continues, send the page address, browser, device and the action that failed. Include a screenshot with private information hidden. Do not send your password. See report a problem.