WONC's website packages include a defined 99Inbox chat setup: Launch for 1 team member, Growth for up to 3, and Commerce for up to 5.
What we agree during setup
- The website domain where the chat should appear.
- The people who will answer visitors and their access.
- Your chat branding, welcome message and privacy link.
- The information you want visitors to provide before a conversation.
The website widget is connected to your own support inbox. Your team uses 99Inbox to read and reply to conversations. Installing a widget does not create a staffed support service or an automatic AI agent.
Before launch, send a clearly labelled visitor message and have an authorised team member reply. Check that the visitor can see the response and that messages appear in the intended workspace.
Additional channels, bots, seats or integrations need their own scope. Contact WONC before assuming they are included.